At North American Jackets, we value the time that our customers put in. Either it’s ordering or the process of shipment, we stand with our customers to make sure that they get their parcel on time. But there are some details that we want our customers to know regarding the process of shipment. The order is dispatched right after the payment clearance, and it takes up to 10 to 12 business days for the parcel to reach our customer.
Meanwhile, we email our customers with the tracking number and order details. The tracking number allows the customer to track his order until it reaches its destination. But if in any case the parcel isn’t received by the customer in the given amount of time, our customer service team is just a message away. You can contact us with your order-related query, and we’ll sort it out for you.
Access to Tracking ID
We are known for our unique shipping method and international services around the globe. To give our customers an exceptional online ordering experience, we have associated with the most trustworthy and well-known delivery service providers, such as UPSC, TNT, DHL, DPEX Worldwide Express, and SkyNet Worldwide Express. We respect the concerns of our customers, and thus we provide them with tracking details of the parcel, which enables them to follow on the details of their parcel.
But if, in any case, our customers don’t receive their parcel on time, our customer service provider is all set to help our customers out in the process. Moreover, if in any case, you’re not available at your home to receive the parcel, we would advise you to ask your neighbor to collect your parcel on your behalf, or you can leave a note on your door directing the deliverer to drop the parcel at your neighbor’s.
Provide us with authentic details
At North American Jacket, we ensure that the comfort of our customers isn’t put at risk. For that, we demand accurate information from our customers, as it will not only save our time but the valuable time of our customers. We require a physical address from our customers, as we do not deliver on PO Boxes, APO/FPO addresses. Not only this, we request our customer to provide us with correct contact details as that’ll save our customer from all sort of inconvenience.
We ensure the safety of your order in a professional manner. Whenever you place an order on the North American Jackets, you’ll receive a confirmation email along with a copy of your product invoice. Moreover, if you haven’t received an email after placing your order, then your order is not confirmed. This might happen due to any technical problem or glitch, and if this is the case, we will request you to place your order again with the correct information.
Claim for Damage or Misplaced Product
North American Jacket is known for the trust that its customers invest in it. Although, we make sure that our delivery process is seamless. But in any case, if the customer doesn’t receive the parcel or the tracking number during the provided time span. Then the money the customer invested in placing the order will be restored through a credit card or Paypal account. Moreover, we also offer replacement to our customers if they ask.
Also, if our customer receives a package with damaged items or other related issues, they are free to contact our customer service provider within the span of 7 business days. Make sure that the tag of the product is intact, and our team will handle the rest.
Our Delivery Duration
We believe that time is money, and honesty is the key. And to keep this thing in the notice, we make sure that the parcel is delivered within 2 to 5 business days. Moreover, we also provide our customers with an order tracking ID that enables them to look into the process on their own.
You could mark the item as a Gift.
In order to have a hassle-free delivery process or to avoid government red tape and other concerning custom issues, we can mark the package as a gift, only on the demand of the customer. To enlighten yourself with detailed insights regarding this, feel free to contact our support team.
We Ship Internationally
North American Jackets is known for its name as a trustworthy online store. We deal internationally, and our services are operated in various Asian Countries, UK, Europe, and the USA. Irrespective of your location, our service providers make sure that you receive the product on time without compromising on quality. Moreover, we are quite particular about the quality of our products, and to ensure the quality of the products we send them to quality control test in order to satisfy our customers and to avoid further inconvenience.